Services

When deciding to work with the PaceBlade products, you will benefit from optimal service & support from the Eutronix team. It is our value to make sure that your devices, processes and workflow are all operating smoothly as they should be. Working with Eutronix also means: Entering a long-term partnership. In the end, you will benefit from tailored advice, personal contact, quick reaction time for the support/sales team and furthermore a worry-free state of mind.


Mobile Device Management

PaceBlade offers a free, included Mobile Device Management software tool with it’s product series. This is a huge benefit for PaceBlade product users.

PaceBlade Mobile Device Management features:

  • Remote firmware upgrades
  • Remote software upgrade / deployment
  • Remote configuration management
  • Kiosk mode
  • All devices will be standardly added to the MDM environment from the factory
  • All devices can be delivered ‘ready to use’ from the factory including
    • Kiosk Mode
    • Customer software application
    • Customized boot animation/loading screen

Comprehensive Service Contracts

PaceBlade works with QMOSS as it’s local and dedicated repair center for all products. Via QMOSS, we can offer in/out of warranty repairs and additional comprehensive service contracts.

The advantages of a QMOSS at a glance:

  • Technical support during implementation and after delivery of the hardware.
  • Fast return time of repairs.
  • Access to a 24/7 portal where both support issues and repairs can be reported.
  • Trained employees and certified by the manufacturer to carry out repairs.
  • Use of only original spare parts.
  • Daily contact between the manufacturer and QMOSS for a very fast support reaction time.

All PaceBlade products come with a 2-year manufacturer’s warranty. This is already unique, since most manufacturers only cover a standard 1-year warranty. Optionally, this can be expanded with a full comprehensive service contract:

The benefits of a comprehensive service contract:

  • Complete unburdening for the end customer in the repair process.
  • Eliminates the cost of repairing damage caused by normal wear and tear or accidental breakage to the device by the user.
  • Protection against unexpected repair costs.
  • Multi-year converage and extended lifespan of the devices.
  • Multi-year converage lowers to Total Cost of Ownership (TCO) of the devices.